Proactively supporting your IT engine room
- Proactive monitoring
- Regular maintenance
- Performance stability
- Continual ‘uptime’
- Consistent response times
- Speed and space checks
The main server(s) which sit at the middle of your IT infrastructure represent the engine room of your business. All of your communication devices, PC’s and maybe even your telephone lines or website run from the server, so maintaining consistent and stable uptime is crucial to productivity.
Supporting a server is unlike any other element of your IT support. Your server requires proactive support which includes monitoring of key criteria, such as disc space, speed and response times; and regular reviews to plan essential maintenance and carry out back up and upgrade routines.
At the very heart of our server support package lies server monitoring – a direct connection into our support centre where all aspects of your servers health are displayed on large screens with proactive alerting telling our engineers immediately if an issue is encountered. This proactive server support runs 24×7 as standard, with major issues alerting our engineers outside of working hours so action can be taken at the earliest possible moment.
In addition to a watching brief, our server support packages includes regular system reviews, onsite health checks and planning meetings as well as telephone or remote support during the installation of new software applications.
Whether your server is supplied by SNC or sourced elsewhere we can provide a support package to meet your needs and which takes into account the age and capability of the machine(s) in question. We will also provide you with regular health check reports which advise you about any security, stability or long term performance issues we may have noticed or encountered.
Contact us today to improve the support on your server.